IT Support FAQ

Do you perform support on an as needed basis?

Yes, Coastway provides ondemand and remote support on an as needed basis. If your network is running fine, why pay monthly fees? Flat Fee service plans are often inflated to cover the worst case scenarios. With Coastway’s as needed service, you pay for prompt, effective and expert technical support to solve issues in a timely manner. Remote software is often deployed to increase the response time to an issue. Once you are a monitored client, we can provide proactive support on an ongoing basis.

What do you support with your technical support services?

We provide both reactive and proactive maintenance and monitoring for most IT equipment, operating systems and software applications. We can assist you with:

Patch Management and Service Pack update issues

Anti-Virus and Anti-Spam management, update issues and remediation

Manage backups and restores

Disk and memory optimization

Manage user accounts

Manage network and internet connectivity

Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

Servers, PC’s, Laptops, Firewalls, Routers and Switches

Microsoft Windows XP Pro Desktop Operating Systems

Microsoft Office 2000, 2003 and 2007

Microsoft Windows Server 2003 and Small Business Server 2003

Microsoft Exchange Server 2003 and 2007

Microsoft SQL Server 2000 and 2005

And more

Vendor Management Services

We can help manage all of your infrastructure vendors, allowing you and your staff to run your business. Anytime there is a problem with a device or network service, it’s one call to us and we take it from there. We can even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

Broadband Vendors

Phone Service Vendors

Phone Equipment Vendors

Copier/Fax/Scanner/Document Imaging Vendors

Line of Business Application Vendors

Hosted Website/Domain Registration Vendors

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

Productivity-enhancing Voice Over IP services and solutions

Revenue-generating Web Development solutions that drive clients to your Website

Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster

Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are

High availability solutions such as co-location Services for your critical systems

How can I get more information and get started with your Services?

Just give us a call at 604-659-5050 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.

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